Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all services purchased from Map Flow Marketing and operates in conjunction with our Terms of Service.

1. Refund Window Before Work Begins

Customers may request a full refund within 72 hours of purchase only if:

• The onboarding/intake form has not been submitted, and
  • No internal project work has begun

Submission of the onboarding/intake form authorizes Map Flow Marketing to begin Phase 1 (Strategy & Setup) and officially starts the project.

Once Phase 1 begins, the project is considered active and refund eligibility changes as described below.

2. One-Time Optimization Packages (Core & Pro)

All Google Business Profile optimization packages are structured into two phases.

Phase 1 — Strategy & Setup (50%)

Phase 1 may include:

• Intake review
  • Google Business Profile audit
  • Opportunity and competitor analysis
  • Keyword and category research
  • Optimization planning
  • Project preparation and specialist assignment

Once Phase 1 begins, 50% of the total project fee becomes earned and non-refundable.

Phase 2 — Implementation & Execution (50%)

Phase 2 may include:

• Google Business Profile optimization updates
  • Business description optimization
  • Category and service setup
  • Image optimization guidance
  • Google posts creation
  • Citation consistency work (if included)
  • Review strategy setup
  • Final quality review and completion

If Phase 2 has not yet begun, the remaining 50% may be eligible for refund.

Any work already completed or in progress is non-refundable.

Completion of services is defined as delivery of the scope included in the purchased package.

3. AI Receptionist Monthly Service

The AI Receptionist service operates as a monthly subscription.

• Subscription payments are billed in advance
  • Monthly payments are non-refundable once the billing cycle begins

Clients may cancel their subscription at any time, but cancellation will apply to future billing periods only.

To avoid the next billing charge, cancellation must be submitted at least 7 days before the next billing date.

Service will remain active until the end of the current billing cycle.

4. No Performance-Based Refunds

Map Flow Marketing provides optimization services and defined deliverables, not guaranteed business outcomes.

Refunds will not be issued based on:

• Google ranking positions
  • Call volume, traffic, or leads
  • Revenue outcomes
  • Google algorithm changes
  • Competitor actions
  • Platform policy decisions or suspensions outside our control

While our methods follow proven optimization practices, search engine results and platform performance are not guaranteed.

5. Client Delays or Incomplete Access

Clients are responsible for providing required information and access, including Google Business Profile manager access.

Project delays caused by missing information, delayed responses, or lack of access do not qualify for refunds.

6. Chargebacks & Payment Disputes

By purchasing services from Map Flow Marketing, you agree to first contact our support team to resolve any billing concerns before initiating a chargeback or payment dispute.

Submitting the onboarding form and authorizing work confirms acceptance of the service terms.

7. Contact

For refund requests, billing questions, or cancellation requests, contact:

support@mapflowmarketing.com